Delivery Commitment Statement Thank you for shopping with Pepijn Hammecher. We are committed to delivering your clothing products accurately, neatly folded and well-protected, and within a reasonable timeframe. Our team inspects each fashion item before packing to ensure it reaches you in excellent condition.
Order Processing Time All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays through our support email channel.
Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times: Standard Shipping: 15 business days. Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays. We cannot guarantee fixed arrival dates as these circumstances lie outside our control.
Shipment Confirmation and Order Tracking Once your order has shipped, you will receive a shipment confirmation email including your dedicated tracking information. Tracking details typically become available within 24-48 hours after shipment. If tracking status remains unupdated after this window, you may get in touch with our support team for assistance.
Incorrect Address Disclaimer Please ensure that your shipping address is accurate and complete at checkout. Pepijn Hammecher is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to our warehouse due to address mistakes, reshipping fees will apply for a second delivery attempt.
Lost or Damaged Packages Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. Damaged Items: If your clothing arrives damaged upon receipt, please contact us within 48 hours of delivery and provide clear photos of the damaged items and outer packaging. We will examine your evidence and resolve your concern efficiently.
Apparel Care and Usage Notice Clothing items should be worn, washed, and cared for according to the care instructions provided with each product. Pepijn Hammecher is not responsible for damage caused by improper washing, drying, alteration, or misuse of the products. Following the care label guidance helps preserve the fabric and style of your purchases.
International Shipping, Customs Notice & Contact Information For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. If you have any questions regarding this Shipping Policy, please contact us: Trade Name: Pepijn Hammecher Email: info@pepijnhammecher.shop Business address: Engelseweg, 5705 AJ Helmond, Netherlands Phone Number: +31 6 17851508
